Our Guarantees


Installation Guarantees

110% Lowest Price Guarantee*

Nobody Beats Our Prices... Of course anyone can make something cheaper by cutting corners, leaving things out and then pricing it for less. So, it’s important to know what is and is not included in any heating and cooling system you choose for your home. We promise that you cannot find a licensed contractor with drug-free employees to provide you with a comparable installation that includes all 12 written company guarantees for less, within 30 days after the purchase… Or we’ll not only give you 100% of the difference, but an EXTRA 10% on top of it up to $500.00 – That’s 110% of the difference! All we ask is that the comparison is a written “apples to apples” comparison listing all of the company’s guarantees and indicating that they are a drug-free company. With your request you must include the original written estimate of the competitor showing the “apples to apples” comparison.

(Basic, Deluxe, Premium, Supreme Systems- Applies to Complete A/C & Heat or Heat only system-no partial systems)

Temperature Selection Guarantee*

We guarantee that when the new equipment, ducting and duct layout that we have designed and installed is maintained and operated in accordance with the manufacturer’s operating and maintenance manuals, the system will perform as we have stated and agreed upon. We have promised a temperature variance of no more than plus or minus 1 degree at your electronic digital wall thermostat whether heating or cooling your home. If the desired temperature selection is not achieved, we will make any upgrades, modifications or repairs necessary to reach the desired temperature at no charge to you for a period of 5 years.

You will have 5-summers and 5-winters to make sure you’ve received the promised temperature at your thermostat.

(Deluxe, Premium, Supreme Systems - Apples to Complete A/C & Heat or Heat only system-no partial systems)

Exclusive “No Lemons” Guarantee*

Should your new air conditioner compressor fail within the first 5 years from the date of installation we’ll replace the entire air condenser unit with a new one at our expense. Should your new forced air unit heat exchanger fail within 20 years from the date of installation, we’ll replace the entire forced air unit with a new one at our expense (Excludes package rooftop systems).

If you’ve ever bought a “lemon” before and experienced the hassle and frustration of trying to get the company to stand behind their product, you’ll truly appreciate our commitment to your long term satisfaction.

(Deluxe, Premium, Supreme Systems - Applies to Complete A/C & Heat or Heat only system-no partial systems)

Property Protection Guarantee*

All property such as lawns, shrubbery, furniture, door frames, walls, floors and ceilings are protected during the installation of your new system. If any of your property is damaged, it will be repaired or replaced to your satisfaction. To be honest with you, we don’t have a lot of problems with accidental damage to our client’s property. This is because our technicians are trained to respect your home and your property. In the rare event that we do accidentally damage your home or your property, please take comfort in knowing that we will do the right thing to keep you as a satisfied client.

(Basic, Deluxe, Premium, Supreme - Applies to all types of equipment)

Installation Workmanship Guarantee*

Our Installation Technicians are the best in skill, attitude and workmanship; they’ll care for your home and complete the job with speed and precision. They will install floor tarps in all foot traffic areas, or wear floor saver booties on their shoes. They clean up when they are finished and take personal responsibility for your satisfaction. They will not smoke or swear in your home and they will be polite and courteous. When they are finished in your home, if they have not performed in accordance with these high standards, we’ll issue an additional one year Service Club Membership Agreement with our company AT NO CHARGE! All that we ask is that you notify us of your dissatisfaction prior to the installation crew leaving.

Simply put, “We will treat your home with care and respect!

(Basic, Deluxe, Premium, Supreme- Applies to all types of equipment)

100% Money Back 2-Year Trial Guarantee*

We agree to accept responsibility for your 100% complete satisfaction with the operation of the equipment provided by us and paid for by you. During the first 2 years, if you are dissatisfied with the operation of the equipment we install, simply call us back and we’ll correct the situation. After we have corrected the problem and the equipment is still not operating properly to the manufacturer’s standards, and the manufacturer representative has verified its failure, and no other alternative is available, upon your written request we will remove the system and refund your money in full. This guarantee applies only to complete systems (such as a furnace, evaporator coil and condenser) installed on the same date and does not apply to any partial system installations Satisfaction Guaranteed!... Your happiness is our success!

We are going to give you 730 days to test drive our new system. “Now that makes it pretty easy doesn’t it?

(Basic, Deluxe, Premium, Supreme Systems- Applies to Complete A/C & Heat or Heat only system-no partial systems)

$500 On-Time Completion Guarantee*

If we do not have your new system operating by the date promised, we will pay you $500 for your inconvenience. Your time is valuable. That’s why we guarantee to be completed in the time agreed upon by you the customer.

(Deluxe, Premium, Supreme Systems- Applies to Complete A/C & Heat or Heat only system)

Safety & Security Guarantee*

In this day and age, we believe it is more important than ever to make sure that we know as much as possible about the folks that we hire to work in your home.

All of our employees are drug tested and criminal background investigations are conducted to ensure that you can trust the people we send to work in your home.

We don’t employ day laborers or subcontractors – only our own employees and we’ve done our due diligence to make sure that we don’t hire anyone that may have a drug or criminal history that would be incompatible with the best interests of our clients, our employees and our company.

(Basic, Deluxe, Premium, Supreme- Applies to all types of equipment)

Energy Savings Guarantee*

We are so confident that, if your current system is over 15 years old, when you invest in a complete high efficiency system (furnace, evaporator coil and condenser) provided by us and paid for by you, you will save at least 25% on your cooling and heating bills (we are projecting more 30% to 50% savings) that we will pay you Double the Difference for two years if you don’t. There is no way you can lose. Your lower utility bills will help make your payments. And we’ll double your savings if you save less than 25%.

Simply put, “your new high efficiency system will save you at least 25% on your cooling and heating bills or Double the Difference for two years if you don’t!

(Deluxe, Premium, Supreme Systems – Applies to Complete A/C & Heat or Heat only system-no partial systems)

Life Time Ductwork Guarantee*

We guarantee that all ductwork and plenums we install will effectively distribute your conditioned air with minimal leakage and top quality thermal protection, as well as a reductions of dust, mold and pollen. Moreover we extend this guarantee for the life of the ductwork.

Ductwork that is low quality and poorly installed can cost you, the end user thousands of dollars in utility overpayments over the life of your system.

No Hidden Fee Guarantee*

To a homeowner HVAC costs can be very confusing. Often times other HVAC contractors quote a low upfront price, but they do not provide you with the total cost. There may be hidden add on charges after you have chosen to utilize their services and they have started the work. Integrity and honesty insures a positive experience for all involved which is why we have created our “No Hidden Fee Guarantee” plan.

“We guarantee (unless otherwise stated on the contract) that the price we give you on our signed Home Improvement Contract will be the price that you will pay”

(Basic, Deluxe, Premium, Supreme Systems - Applies to Complete A/C & Heat or Heat only system-no partial systems)

Same Day Service Guarantee*

You are a “PRIORITY CUSTOMER”, you go to the head of the line. For any system that we install that is still under warranty and has been properly maintained by us, if you call before 12:00 noon we guarantee same day service or the diagnostic charge is FREE.

(Deluxe, Premium, Supreme- Applies to all types of equipment)

*Must maintain your Service Club Membership Agreement with us for any given guarantees to apply. Not all guarantees apply to all systems sold. Refer to your contract for inclusions.


Repair Guarantees

Lifetime Parts & Labor Guarantee on Our Repairs*:

We guarantee the repair work (performed by us) to be free from defects in material and workmanship for the life of the equipment unless otherwise stated in writing. All guarantees are for repairs only (not service and maintenance). Any additional repairs that may be diagnosed at a later time are not covered and will be quoted separately. All guarantees are void if payment is not made when due. Guarantee extend only to the customer and are not transferable. If a defect in materials or workmanship covered by the guarantee occurs, company will with reasonable promptness during normal business hours, remedy the defect. In no event shall the company be held liable for water or other damage caused by any delay in remedying a defect. To obtain guarantee performance notify the company of any defect or breach at our corporate headquarters telephone number 1-800-321-9494.

110% Lowest Price Guarantee Nobody Beats Our Prices**:

Of course anyone can make something cheaper by cutting corners, leaving things out and then pricing it for less. So, it's important to know what is and is not included in any heating and cooling repair performed in your home. We promise that you cannot find a licensed contractor with drug-free employees to provide you with a comparable repair that includes all written company guarantees for less, within 30-days after the purchase or we'll not only give you 100% of the difference, but an EXTRA 10% on top of it up to $300.00. That's 110% of the difference!

All we ask is that the comparison is a written "apples to apples" comparison listing all of the company's guarantees and indicating that they are a drug-free company. With your request you must include the original written estimate of the competitor showing the "apples to apples" comparison.

Responsibilities of the Customer:

Customer represents that, except as described in the request for service, all plumbing, heating, air conditioning, electrical and drain systems are in good repair and condition and agrees to hold AMERICAN AIR CONDITIONING & HEATING harmless for the discovery of defective conditions, including but not limited to the following:

  1. Improper or faulty ducting
  2. Other conditions that may require repair in addition to what is described in the diagnosis' solution or task sections
  3. Existing illegal conditions
  4. Defective roofing
  5. Improperly charged systems
  6. Faulty air movement
  7. Electrical defects

*Guarantee excludes A/C compressors, heat exchangers, coils and refrigerant leaks.

**A/C leak repairs performed by us will only be guaranteed at the leak site we repaired. Any other leak sites that may occur later are not covered under warranty and will be billed on a flat rate basis.

***A/C refrigerant leak sealant repairs and/or any A/C refrigerant charging repairs performed by us will have NO WARRANTY period.